5ph Casino Privacy Policy

1 Introduction

5ph Casino ("we," "us," or "the Company") is committed to protecting the privacy and personal data of all players and visitors who use the 5ph Casino platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the regulations of the National Privacy Commission (NPC) of the Philippines. It also reflects our obligations under PAGCOR's data handling requirements as a licensed online gaming operator.

We encourage you to read this policy carefully. If you have any questions about how 5ph Casino handles your personal data, please contact our Data Protection Officer using the details provided in Section 15.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, the data controller responsible for your personal information is:

As data controller, 5ph Casino determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data privacy law.

3 Personal Data We Collect

5ph Casino collects the following categories of personal data, depending on how you interact with the platform:

5ph Casino does not collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly required for identity verification and regulatory compliance purposes.

4 How We Collect Your Data

5ph Casino collects personal data through the following means:

• Direct collection: Information you provide directly when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and use the 5ph Casino platform, including through cookies and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from anti-fraud partners; payment verification data from payment processors such as GCash and Maya.
• Regulatory sources: Information received from PAGCOR or other Philippine government authorities in connection with our licensing and compliance obligations.

5 How We Use Your Personal Data

5ph Casino uses your personal data only for legitimate, specified purposes. The following table summarizes our primary uses:

• Account management: Creating, maintaining, and securing your 5ph Casino player account, including verifying your identity and age (21+) as required by PAGCOR regulations.
• Service delivery: Enabling you to access and play games, make deposits and withdrawals, and use all features of the 5ph Casino platform.
• Regulatory compliance: Fulfilling our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including reporting requirements to the Anti-Money Laundering Council (AMLC).
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats to the platform and its players.
• Responsible gaming: Monitoring gaming behavior to identify potential problem gambling patterns and applying responsible gaming tools where appropriate, in compliance with PAGCOR requirements.
• Customer support: Responding to your inquiries, resolving disputes, and improving the quality of our support services.
• Marketing communications: Sending you promotional offers, bonuses, and platform updates — but only where you have provided explicit consent. You may withdraw consent at any time through your account settings.
• Platform improvement: Analyzing aggregated usage data to improve game offerings, platform performance, and user experience.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012, 5ph Casino processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your player account and deliver the 5ph Casino service.
• Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR licensing conditions, AMLA reporting obligations, and NPC regulations.
• Legitimate interests: Processing necessary for 5ph Casino's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

5ph Casino does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only where necessary and lawful:

• PAGCOR and Philippine government authorities: As required by our gaming license and applicable law, including mandatory reporting to PAGCOR and the AMLC.
• KYC and identity verification providers: Third-party services that assist with verifying your identity and age as required for account registration and compliance.
• Payment processors: GCash, Maya, and banking partners necessary to process your deposits and withdrawals. These providers process your financial data under their own privacy policies and applicable Philippine regulations.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection partners who process data on our behalf under strict data processing agreements.
• Game software providers: Third-party game developers whose titles are available on the 5ph Casino platform may receive limited technical data necessary to deliver their games.
• Legal and professional advisors: Where necessary for legal proceedings, regulatory investigations, or professional advice.

All third parties with whom 5ph Casino shares personal data are required to handle that data in accordance with the Data Privacy Act of 2012 and are bound by appropriate data processing agreements or equivalent contractual safeguards.

8 Cookies & Tracking Technologies

5ph Casino uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies may be used:

• Essential cookies: Strictly necessary for the platform to function, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations to provide a more personalized experience.
• Analytics cookies: Collect aggregated, anonymized data about how players use the platform to help us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of the 5ph Casino platform. 5ph Casino does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.

9 Data Retention

5ph Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years as required by AMLA and PAGCOR regulations.
• KYC documents: Identity verification documents are retained for the period required by PAGCOR and NPC regulations, typically five (5) years from the date of verification or account closure, whichever is later.
• Support communications: Customer support records are retained for three (3) years following resolution of the relevant inquiry or dispute.
• Marketing data: Retained until you withdraw consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines.

10 Data Security

5ph Casino implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data in transit between your device and 5ph Casino servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent required for their specific role.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent security professionals.
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.
• Staff training on data privacy obligations and secure data handling practices.

11 Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5ph Casino:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We may need to verify your identity before processing your request.

12 Children's Privacy

5ph Casino is strictly an adult gaming platform. In accordance with Philippine law, the minimum age to register and use 5ph Casino is 21 years old. 5ph Casino does not knowingly collect personal data from individuals under the age of 21.

If 5ph Casino becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all associated data will be deleted, and any funds will be returned through the original payment method following verification.

If you believe a minor has registered an account on 5ph Casino, please contact our support team immediately so we can investigate and take appropriate action.

13 Third-Party Links

The 5ph Casino platform may contain references to third-party services such as payment processors (GCash, Maya, banking partners). When you interact with these third-party services, you are subject to their respective privacy policies, which are separate from and independent of this Privacy Policy.

5ph Casino is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your 5ph Casino account.

14 Updates to This Privacy Policy

5ph Casino may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the contact details associated with their account and update the "Last Updated" date at the top of this page.

Your continued use of the 5ph Casino platform following notification of any update constitutes your acknowledgment of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how 5ph Casino protects your personal data.

15 Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 5ph Casino, please contact our Data Protection Officer:

We will acknowledge all data privacy requests within 5 business days and aim to resolve them within 15 business days, or within the timeframe required by the NPC where a formal complaint is involved.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the regulatory authority responsible for enforcing the Data Privacy Act of 2012.